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Support / FAQ
SuperBox
I have good UHF signal strength but my picture is distorting sometimes.
We have a whole page that explains this in detail
here.
How do I update my Dish TV SuperBox?
Please download the software from the Product Page or Downloads Page
To install the software place the update.zip onto a USB flash drive and put it into the USB on the back of the A2 unit. Go to Android home then Settings - About - Local update - sdb1 and select yes to upgrade when prompted.
To install the software place the update.zip onto a USB flash drive and put it into the USB on the back of the A2 unit. Go to Android home then Settings - About - Local update - sdb1 and select yes to upgrade when prompted.
SmartVU X SV10
The Freeview application is designed for streaming live TV and watching On Demand content and does not allow the SV10 to record Live TV
How do I update my Dish TV SmartVU X?
Please download the software from the Product Page or Downloads Page
How Come there is no Lightbox or Freeview application installed already?
The "Freeview Live TV" application is not pre-installed to the SV10, it is supposed to auto-install during initial setup, though this does not happen under the right conditions. Such as not logging into a Google Account, or the Google Account used is registered outside New Zealand. The "Freeview" button will not do anything if the "Freeview Live TV" application is not installed.
Solution 1: Ensure you've logged into a Google Account.
1. Press the Google Home button.
2. Select Settings in the top-right.
3. Scroll down to Accounts.
4. Ensure a Google Account is listed.
5. If not, select Add Account.
Solution 2: Manually install the "Freeview Live TV" application from the Play Store.
1. Press the Google Home button.
2. Select the "APPS" icon and press OK.
3. Select "GET MORE APPS" to open the Play Store.
4. Select the "Search" option at the top-left.
5. Enter "Freeview Live TV" into the search field.
6. Install the "Freeview Live TV" application.
If the "Freeview Live TV" application does not show in the search results, it means the Google Account used is not registered in New Zealand. In which case, you made need to register a new Google Account.
Solution 1: Ensure you've logged into a Google Account.
1. Press the Google Home button.
2. Select Settings in the top-right.
3. Scroll down to Accounts.
4. Ensure a Google Account is listed.
5. If not, select Add Account.
Solution 2: Manually install the "Freeview Live TV" application from the Play Store.
1. Press the Google Home button.
2. Select the "APPS" icon and press OK.
3. Select "GET MORE APPS" to open the Play Store.
4. Select the "Search" option at the top-left.
5. Enter "Freeview Live TV" into the search field.
6. Install the "Freeview Live TV" application.
If the "Freeview Live TV" application does not show in the search results, it means the Google Account used is not registered in New Zealand. In which case, you made need to register a new Google Account.
T1050PVR
I have good UHF signal strength but my picture is distorting sometimes.
I don't really understand why I can't record any program on any channel at any time with my DTR
We have a whole page that explains this in detail
here.
Please download the software from the table in this FAQ section, then follow below instructions
1.Extract the .zip file from our website directly onto your USB memory device the folder structure will be created automatically.
You will need to check that the DishTV_7167 folder is at the top level of the drive and not inside another folder.
2. Power OFF the Receiver
3. Insert the USB memory device in the receiver USB port.
4. Power ON the box hold "info"/"OK" on the front panel to invoke the boot loader for downloading the S/W image via USB.
5. The boot loader will attempt to detect the USB memory device.
If the USB device/software is not present the boot loader will boot up the previous installed version of software.
If more than one .usb image file is present in the “DISHTV_7167” folder, select latest version from OSD
--Use the UP/DOWN key to view the next file information.
--Press exit key to stop the download process.
--Press OK key to update the image into the STB.
If only one .usb image file is present the receiver will automatically start the update process
6. Once the update process is complete the unit will reboot.
1.Extract the .zip file from our website directly onto your USB memory device the folder structure will be created automatically.
You will need to check that the DishTV_7167 folder is at the top level of the drive and not inside another folder.
2. Power OFF the Receiver
3. Insert the USB memory device in the receiver USB port.
4. Power ON the box hold "info"/"OK" on the front panel to invoke the boot loader for downloading the S/W image via USB.
5. The boot loader will attempt to detect the USB memory device.
If the USB device/software is not present the boot loader will boot up the previous installed version of software.
If more than one .usb image file is present in the “DISHTV_7167” folder, select latest version from OSD
--Use the UP/DOWN key to view the next file information.
--Press exit key to stop the download process.
--Press OK key to update the image into the STB.
If only one .usb image file is present the receiver will automatically start the update process
6. Once the update process is complete the unit will reboot.
| File Name | Size | Download Link |
 T1050PVR Manual New Remote | 0.7MB | Download |
| T1050PVR Manual Old Remote | 0.7MB | Download |
| Latest Software 1.4E | 14MB | Download |
S7090PVR
My receiver is stuck on Radio channels how do I get back to TV
Your S7090PVR has three possible remotes:
Original Remote: Press the TV/R button is located at the top below mute.
Multi-Remote: Press the TV/R button is located in the very bottom right of the remote.
PH2 remote: press the TV/R button is in the top left of the remote.
Original Remote: Press the TV/R button is located at the top below mute.
Multi-Remote: Press the TV/R button is located in the very bottom right of the remote.
PH2 remote: press the TV/R button is in the top left of the remote.
I don't really understand why I can't record any program on any channel at any time with my DTR
We have a whole page that explains this in detail
here.
How do I Factory Reset/Default my S7090PVR?
To do this go to the 'Main Menu' by pressing the "menu" button on your remote, select 'Installation'
and press OK, Factory Default/Reset will be among the options available to you. You will need to input
your password to complete this operation, default '0000'.
and press OK, Factory Default/Reset will be among the options available to you. You will need to input
your password to complete this operation, default '0000'.
Why is my region is not a selection during initial startup?
The region you select during the "Country Setup" section does not effect the tuning of the unit.
The region select screen only changes what ads you get, all you need to do is selcet you closest region.
The region select screen only changes what ads you get, all you need to do is selcet you closest region.
When I use my S7090 I have a message on my TV saying "No Signal" or 'database empty'
This can be caused by the following problems:
- You have not connected the cable from your satellite dish to your receiver.
Double check that you have all the cables connected correctly at the receiver
- Your satellite dish or the LNB (the box on the dish that the cable connects to) is misaligned or faulty. This is common on older SKY dishes.
- You have not connected the cable from your satellite dish to your receiver.
Double check that you have all the cables connected correctly at the receiver
- Your satellite dish or the LNB (the box on the dish that the cable connects to) is misaligned or faulty. This is common on older SKY dishes.
If you have not recently used your satellite
dish check the cables outside are still connected and the dish
is in good condition.
- Your coax cable or connector is damaged.
-If you still have the same "No Signal" message please call our Support
team on 0800 347488
If our
team is unable to help you over the phone to resolve the problem it is likely
that there is a problem with your satellite dish.
You will need to call a
local satellite installer and arrange for them to come and fix the problem.
Please download the software from the table in this FAQ section, then follow below instructions
1.Extract the .zip file from our website directly onto your USB memory device the folder structure will be created automatically.
You will need to check that the Dish_tv folder is at the top level of the drive and not inside another folder.
2. Power OFF the Receiver
3. Insert the USB memory device in the receiver USB port.
4. Power ON the box hold "Menu" on the front panel to invoke the boot loader for downloading the S/W image via USB.
5. The boot loader will attempt to detect the USB memory device.
If the USB device/software is not present the boot loader will boot up the previous installed version of software.
If more than one .usb image file is present in the “dish_tv” folder, select latest version from OSD
--Use the UP/DOWN key to view the next file information.
--Press exit key to stop the download process.
--Press OK key to update the image into the STB.
If only one .usb image file is present the 7090PVR will automatically start the update process
6. Once the update process is complete the unit will reboot.
1.Extract the .zip file from our website directly onto your USB memory device the folder structure will be created automatically.
You will need to check that the Dish_tv folder is at the top level of the drive and not inside another folder.
2. Power OFF the Receiver
3. Insert the USB memory device in the receiver USB port.
4. Power ON the box hold "Menu" on the front panel to invoke the boot loader for downloading the S/W image via USB.
5. The boot loader will attempt to detect the USB memory device.
If the USB device/software is not present the boot loader will boot up the previous installed version of software.
If more than one .usb image file is present in the “dish_tv” folder, select latest version from OSD
--Use the UP/DOWN key to view the next file information.
--Press exit key to stop the download process.
--Press OK key to update the image into the STB.
If only one .usb image file is present the 7090PVR will automatically start the update process
6. Once the update process is complete the unit will reboot.
| File Name | Download |
|---|---|
| Firmware 171 | Download (31mb) |
|
S7090PVR User Manual |
Download (pdf) |
S8200
How do I turn off the automatic display of the Mini Guide?
If you don't want to see the FreeviewPlus mini guide each time you change channel
From live broadcast TV, using your remote:
1. Press the RED button to load FreeviewPlus. You'll see the mini guide.
2. Press the RED button again to load the MENU.
3. Tap the RIGHT ARROW key to navigate across the MENU to SETTINGS (the 'gear' icon)
4. Tap the DOWN ARROW key to navigate to MINI GUIDE: CHANNEL CHANGE TIMEOUT.
5. Tap the LEFT ARROW key until OFF is displayed.
6. Tap the RETURN key until you go back to live TV, or press the EXIT key.
Now you won't see the mini guide pop up each time you change channel. You can still access
FreeviewPlus by pressing the RED button any time!
From live broadcast TV, using your remote:
1. Press the RED button to load FreeviewPlus. You'll see the mini guide.
2. Press the RED button again to load the MENU.
3. Tap the RIGHT ARROW key to navigate across the MENU to SETTINGS (the 'gear' icon)
4. Tap the DOWN ARROW key to navigate to MINI GUIDE: CHANNEL CHANGE TIMEOUT.
5. Tap the LEFT ARROW key until OFF is displayed.
6. Tap the RETURN key until you go back to live TV, or press the EXIT key.
Now you won't see the mini guide pop up each time you change channel. You can still access
FreeviewPlus by pressing the RED button any time!
My receiver is stuck on Radio channels how do I get back to TV
Your S8200 has two possible remotes:
Original Remote: Press the TV/R button is located at the top below mute
PH1 remote: Press the TV/R button is in the bottom right of the remote.
Original Remote: Press the TV/R button is located at the top below mute
PH1 remote: Press the TV/R button is in the bottom right of the remote.
I don't really understand why I can't record any program on any channel at any time with my DTR
We have a whole page that explains this in detail
here.
How do I change the default guide on my S8200?
You can download the PDF guide for this from here:
Download
FreeviewPlus makes on demand viewing easy as! Introducing an ALL
NEW FreeviewPlus TV guide,
you can see what''s on for the next 8 days ahead, plus roll back 8 days to catch up on shows you missed.
With the ability to stream over 600 shows or movies anytime from TVNZ OnDemand, 3NOW and Maori Television
OnDemand straight to your TV. Switch easily between Live TV and On Demand with a single click.
Looking it up has also never been easier, search by show title or browse by genre across a great collection
of live programmes from all channels as well as the on demand libraries.
More details on Freeviews Website.
FreeviewPlus Requires a internet connections to access.
you can see what''s on for the next 8 days ahead, plus roll back 8 days to catch up on shows you missed.
With the ability to stream over 600 shows or movies anytime from TVNZ OnDemand, 3NOW and Maori Television
OnDemand straight to your TV. Switch easily between Live TV and On Demand with a single click.
Looking it up has also never been easier, search by show title or browse by genre across a great collection
of live programmes from all channels as well as the on demand libraries.
More details on Freeviews Website.
FreeviewPlus Requires a internet connections to access.
When streaming content, I find it stops/starts often?
You may need to check your internet speeds using the speed-test
application, as the stream could be buffering.
When I use my S8200 I have a message on my TV saying "No Signal" or 'database empty'
This can be caused by the following problems:
- You have not connected the cable from your satellite dish to your receiver.
Double check that you have all the cables connected correctly at the receiver
- Your satellite dish or the LNB (the box on the dish that the cable connects to) is misaligned or faulty. This is common on older SKY dishes.
- You have not connected the cable from your satellite dish to your receiver.
Double check that you have all the cables connected correctly at the receiver
- Your satellite dish or the LNB (the box on the dish that the cable connects to) is misaligned or faulty. This is common on older SKY dishes.
If you have not recently used your satellite
dish check the cables outside are still connected and the dish
is in good condition.
- Your coax cable or connector is damaged.
-If you still have the same "No Signal" message please call our Support
team on 0800 347488
If our
team is unable to help you over the phone to resolve the problem it is likely
that there is a problem with your satellite dish.
You will need to call a
local satellite installer and arrange for them to come and fix the problem.
Why is my region is not a selection during initial startup?
The region you select during the "Country Setup" section does not effect the tuning of the unit.
The region select screen only changes what ads you get, all you need to do is selcet you closest region.
The region select screen only changes what ads you get, all you need to do is selcet you closest region.
Please download the software from the table in this FAQ section, then follow below instructions.
There is two ways the S8200 can be updated:
1.Extract the .zip file from our website directly onto your USB memory device.
2. Insert the USB device into your S8200.
3. Once inserted go into Menu / SW UPGRADE / Toggle selection to USB and Press "ok"
4. Password for this step is (0000)
5. The unit will now reboot and complete the software update process.
1. With the unit connected to the network and powered on, go into Menu / SW UPGRADE / Toggle selection to Network and Press "ok"
2. Password for this step is (0000)
3. The unit will now reboot and complete the software update process.
There is two ways the S8200 can be updated:
USB
1.Extract the .zip file from our website directly onto your USB memory device.
2. Insert the USB device into your S8200.
3. Once inserted go into Menu / SW UPGRADE / Toggle selection to USB and Press "ok"
4. Password for this step is (0000)
5. The unit will now reboot and complete the software update process.
Network
1. With the unit connected to the network and powered on, go into Menu / SW UPGRADE / Toggle selection to Network and Press "ok"
2. Password for this step is (0000)
3. The unit will now reboot and complete the software update process.
| File Name | Size | Download Link |
 S8200 Quick Start Guide | 0.8MB | Download |
| S8200 Manual V4.4 (Original Remote) | 1.4MB | Download |
| S8200 Manual V4.6 (New Remote) | 2.4MB | Download |
| How to change the DEFAULT GUIDE | 0.2MB | Download |
 DishTV_S8200-Firmware-V1.31 | 52.7MB | Download |
T2200
I have good UHF signal strength but my picture is distorting sometimes.
My receiver is stuck on Radio channels how do I get back to TV
Your T2200 has two possible remotes,
Original Remote: Press the TV/R button is located at the top below mute button
PH1 remote: Press the TV/R button is in the bottom right of the remote.
Original Remote: Press the TV/R button is located at the top below mute button
PH1 remote: Press the TV/R button is in the bottom right of the remote.
I don't really understand why I can't record any program on any channel at any time with my DTR
We have a whole page that explains this in detail
here.
Freeview On Demand The new Freeview On Demand platform
is a major upgrade of the existing FreeviewPlus streaming TV service,
introducing seamless content browsing, effortless streaming
and optimised playback - all on your TV.
So you can dive into all the free TV and movies, any time.
More details on Freeviews Website.
Freeview On Demand Requires a internet connections to access.
is a major upgrade of the existing FreeviewPlus streaming TV service,
introducing seamless content browsing, effortless streaming
and optimised playback - all on your TV.
So you can dive into all the free TV and movies, any time.
More details on Freeviews Website.
Freeview On Demand Requires a internet connections to access.
When streaming content, I find it stops/starts often?
You may need to check your internet speeds using the speed-test
application, as the stream could be buffering. .
Please download the software from the table in this FAQ section, then follow below instructions.
There is two ways the T2200 can be updated:
1.Extract the .zip file from our website directly onto your USB memory device.
2. Insert the USB device into your T2200.
3. Once inserted go into Menu / SW UPGRADE / Toggle selection to USB and Press "ok"
4. Password for this step is (0000)
5. The unit will now reboot and complete the software update process.
1. With the unit connected to the network and powered on, go into Menu / SW UPGRADE / Toggle selection to Network and Press "ok"
2. Password for this step is (0000)
3. The unit will now reboot and complete the software update process.
There is two ways the T2200 can be updated:
USB
1.Extract the .zip file from our website directly onto your USB memory device.
2. Insert the USB device into your T2200.
3. Once inserted go into Menu / SW UPGRADE / Toggle selection to USB and Press "ok"
4. Password for this step is (0000)
5. The unit will now reboot and complete the software update process.
Network
1. With the unit connected to the network and powered on, go into Menu / SW UPGRADE / Toggle selection to Network and Press "ok"
2. Password for this step is (0000)
3. The unit will now reboot and complete the software update process.
| File Name | Size | Download Link |
| T2200 Quick Start Guide | 0.6Mb | Download |
| T2200 User Manual V4.4 | 1.7Mb | Download |
 T2200 Firmware V1.40 | 53.9Mb | Download |
T2100
I have good UHF signal strength but my picture is distorting sometimes.
I don't really understand why I can't record any program on any channel at any time with my DTR
We have a whole page that explains this in detail
here.
Freeview On Demand The new Freeview On Demand platform
is a major upgrade of the existing FreeviewPlus streaming TV service,
introducing seamless content browsing, effortless streaming
and optimised playback - all on your TV.
So you can dive into all the free TV and movies, any time.
More details on Freeviews Website.
Freeview On Demand Requires a internet connections to access.
is a major upgrade of the existing FreeviewPlus streaming TV service,
introducing seamless content browsing, effortless streaming
and optimised playback - all on your TV.
So you can dive into all the free TV and movies, any time.
More details on Freeviews Website.
Freeview On Demand Requires a internet connections to access.
When streaming content, I find it stops/starts often?
You may need to check your internet speeds using the speed-test
application, as the stream could be buffering. .
Please download the software from the table in this FAQ section, then follow below instructions.
There is two ways the T2100 can be updated:
1.Extract the .zip file from our website directly onto your USB memory device.
2. Insert the USB device into your T2100.
3. Once inserted go into Menu / Admin / USB SW UPGRADE
4. Password for this step is (0000)
5. The unit will now reboot and complete the software update process.
1. With the unit connected to the network and powered on, go into Menu / Admin / Network SW Upgrade
2. Password for this step is (0000)
3. The unit will now reboot and complete the software update process.
There is two ways the T2100 can be updated:
USB
1.Extract the .zip file from our website directly onto your USB memory device.
2. Insert the USB device into your T2100.
3. Once inserted go into Menu / Admin / USB SW UPGRADE
4. Password for this step is (0000)
5. The unit will now reboot and complete the software update process.
Network
1. With the unit connected to the network and powered on, go into Menu / Admin / Network SW Upgrade
2. Password for this step is (0000)
3. The unit will now reboot and complete the software update process.
| File Name | Size | Download Link |
| aerialBox T2100 Sales Brochure | Download | |
| aerialBox T2100 User Manual | 1.3MB | Download |
| T2100 Firmware V1.38 | 53.9Mb | Download |
S7070RHD-X*
Why is my region is not a selection during initial startup?
The region you select during the "Country Setup" section does not effect the tuning of the unit.
The region select screen only changes what ads you get, all you need to do is selcet you closest region.
The region select screen only changes what ads you get, all you need to do is selcet you closest region.
My receiver is stuck on Radio channels how do I get back to TV
Your S7070RHD-X* Remote: Press the TV/R button located below the
"red" button
Whats the recommended recording medium for S7070RHD-X*
We recommend the use of externally powered hard drives on the
S7070RHD-X*.
I don't really understand why I can't record any program on any channel at any time with my DTR
We have a whole page that explains this in detail
here.
When I use my S7070rHD-X* I have a message on my TV saying "No Signal" or 'database empty'
This can be caused by the following problems:
- You have not connected the cable from your satellite dish to your receiver.
Double check that you have all the cables connected correctly at the receiver
- Your satellite dish or the LNB (the box on the dish that the cable connects to) is misaligned or faulty. This is common on older SKY dishes.
- You have not connected the cable from your satellite dish to your receiver.
Double check that you have all the cables connected correctly at the receiver
- Your satellite dish or the LNB (the box on the dish that the cable connects to) is misaligned or faulty. This is common on older SKY dishes.
If you have not recently used your satellite
dish check the cables outside are still connected and the dish
is in good condition.
- Your coax cable or connector is damaged.
-If you still have the same "No Signal" message please call our Support
team on 0800 347488
If our
team is unable to help you over the phone to resolve the problem it is likely
that there is a problem with your satellite dish.
You will need to call a
local satellite installer and arrange for them to come and fix the problem.
Please download the software from the table in this FAQ section, then follow below instructions.
There is two ways the S7070RHD can be updated:
1.Extract the .zip file from our website directly onto your USB memory device.
2. Insert the USB device into your S7070RHD.
3. Once inserted go into Menu / Admin / USB SW UPGRADE
4. Password for this step is (0000)
5. The unit will now reboot and complete the software update process.
1. With the unit connected to the network and powered on, go into Menu / Admin / Network SW Upgrade
2. Password for this step is (0000)
3. The unit will now reboot and complete the software update process.
There is two ways the S7070RHD can be updated:
USB
1.Extract the .zip file from our website directly onto your USB memory device.
2. Insert the USB device into your S7070RHD.
3. Once inserted go into Menu / Admin / USB SW UPGRADE
4. Password for this step is (0000)
5. The unit will now reboot and complete the software update process.
Network
1. With the unit connected to the network and powered on, go into Menu / Admin / Network SW Upgrade
2. Password for this step is (0000)
3. The unit will now reboot and complete the software update process.
| File Name | Size | Download Link |
| S7070rHD-XM User Manual V1.3 | 0.7MB | Download |
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